Refund policy

Revised Return & Exchange Policy for Kwing Gallery

Hassle-Free Returns and Exchanges

We strive for excellence in every purchase. We're dedicated to ensuring your buying experience is nothing short of exceptional.

Artwork Quality Guarantee

If the artwork doesn't align with our official website's promotion, you're entitled to a full refund.

Shipping Damage Policy

Receive a free replacement or a full refund for artworks damaged in transit.

30-Day Money Back Guarantee

Enjoy a 30-day, no-risk money-back guarantee on your order. We manage the collection and return shipment of any artwork, with only the return freight at your expense.

Returns Requirements

To initiate a return:

Before returning, please contact customer service(kwinggallery@outlook.com) for detailed return procedures and return address.

• The request must be within 30 days of receipt.
• Artwork should be in its original condition and packaging.
• Proper packaging is essential for a refund.
• Carefully unpack artworks to avoid damage.

Damaged Artworks Procedure

We offer complimentary exchange for damaged item. If you have a damaged item during transportation, we thoroughly apologize, and ask that you send us a message and include your order number and a photo of your damaged artwork. Let us deal with courier companies.we will ship out the replacement just in a few days. 

Return Timeframe

You have 30 days from receipt to request a return and an additional 14 days to complete it.

Because all the paintings are purely handmade. If the buyer cancels the order for no reason more than 10 days after the purchase, the buyer will have to pay a production fee of $50-$150.

Non-Refundable Cases

If the artwork doesn't suit your need after receipt, shipping costs for return are your responsibility. A full refund is issued upon return receipt.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kwinggallery@outlook.com.

Need Assistance?

For further help, contact us at kwinggallery@outlook.com.